1. Log in to the OIT Service Center using your Brown credentials. 

2. Choose the correct request type for your system access/roles, support or report request. If you chose a request type that requires a subcategory, be sure to look through the entire list to choose the correct subcategory for your request. Select one of the following request types, and the appropriate subcategories:

   Request Types

   • ACCESS — Request new access/roles or remove access for a transferred or terminated employee in Coeus, Huron or InfoEd
   • SUPPORT: Coeus/InfoEd — Request technical support for the Coeus or InfoEd systems
   • SUPPORT: Huron IRB — Request technical support for the Huron system
   • WORKDAY Ticket (All requests) — Request new access/roles for all Workday roles EXCEPT for Grant Financial Analyst or Grant Manager; make sure to select the correct subcategory that matches the role
   • WORKDAY Ticket (All requests) > Grant Roles — Request new access/roles in Workday for only a Grant Financial Analyst or a Grant Manager 
   • RAIS Report Request — Request a report for Sponsored Projects grants-related reports. Please allow up to two weeks processing for each report request.

3. Fill out all other details in your ticket, including contact and role information and a brief message summarizing the request.

4. Click Submit to ensure your ticket is submitted. A confirmation screen will appear and an email will arrive with your ticket number confirming your submission. 

If you require assistance in submitting your ticket, please contact the OIT Service Center.

Any access request for Coeus, InfoEd or Workday > Grant Roles that is submitted with more than a single user named in the ticket will result in the ticket being returned as closed. In that closed ticket, you will be asked to submit a new single ticket per user for their specific access/role(s).   

This policy ensures accurate security and audit trails can be kept intact surrounding each user's requested access. Each request should reflect an individual user only. This also applies to deactivation and/or role removal requests.

Should you have a large department migration project or a whole-team access request, please contact Research Administration Information Systems (RAIS) directly to collaborate on special projects. All other access and role requests should be submitted via the standard OIT Service Center ticket system.

You can track the progress of your submitted ticket on the OIT Service Center. First, make sure you are logged in and then click on your name at the top right of the page. Select My Tickets in the dropdown list to view submitted requests.

Brown uses a variety of electronic research administration systems to manage grant proposals and studies, including Coeus, Huron and InfoEd.