Division of Research

Check Status of Access/Roles Request

System Guides

There are several ways to check on the status of your submitted ticket.

Once you submit a request via the Office of Information Technology (OIT) Service Center ticket page, you will see a confirmation appear on your screen. You will receive further confirmation via email from OIT. The email confirms your submitted ticket and issues you a ticket number in that email. 

You can reply to your confirmation email to inquire about the status of your ticket, or you can view ticket status on the Service Center page.

To check the status on the ticket page:

  1. Use your Brown credentials to log in to the OIT Service Center ticket page.
  2. Click the arrow next to your initials in the top right corner, then select My Tickets.

On the My Tickets page, you can view your open requests as well as all your past, resolved (closed) tickets. You can also search your requests using the Search Tickets search box. 

Process for Resolving Requests

Access requests, whether to activate someone’s new access and roles in Coeus, Huron or InfoEd or to deactivate someone to remove access, must: 

  1. route through Brown’s Computer Accounts and Passwords (CAP) team first;
  2. be approved by your supervisor listed on the ticket; and
  3. be assigned by the CAP team to the Research Administration Information Systems (RAIS) team to process the access (activation or deactivation). 

At any time, you can click on each open request to see if an agent has been assigned yet or not. If your ticket has not yet been assigned an agent, rest assured it is in the queue to be processed soon.  

Once assigned an agent, your ticket is considered in-process. You can monitor any changes or responses to the ticket on the My Tickets page. You can also directly reply to your ticket on this same page via the text box and Reply button. 

The RAIS team strives to fulfill all access requests within one business day whenever possible.  The more accurate and complete the information submitted is, the better they can serve you.  Should you have any questions about this process, please contact rais@brown.edu.