Division of Research

System Support, Access and Reporting

Breadcrumb

System Support, Access and Reporting

Research Administration Information Systems (RAIS) support and access requests (e.g., adding/removing roles or seeking support for Huron, Coeus, InfoEd, or Sponsored Projects Reporting) are submitted through the OIT Service Center.

Request System Support, System Access or Sponsored Projects Reporting

Select the appropriate ticket type for your request as submitting the wrong ticket may cause processing delays.

  1. Log in to the OIT Service Center.
  2. Select the appropriate ticket type for your request:
    • Access: For system access or roles related to Huron (IRB), InfoEd (Lab Animals), or Coeus (Grants).
    • Support: For technical support, choose either "Coeus/InfoEd" for Coeus or InfoEd, or "Huron IRB" for Huron IRB.
    • Workday: For Grant Manager or Grant Financial Analyst roles. (For other Workday roles or support, use a different ticket from the Workday list.)
    • RAIS Report Request: For sponsored project grant reports (please allow up to two weeks for processing). Workday reports should be requested through a Workday ticket.
  3. If a sub-category is required, review the list to select the appropriate one.
  4. Complete all required ticket details.
  5. Click the CAPTCHA and then "Submit." A confirmation screen will appear, and you'll receive an email with your ticket number.

If you need assistance, contact the OIT Help Center.