Division of Research

Add or Remove Access/Roles in Coeus, Huron or InfoEd

System Guides

Learn how to submit a support ticket to request new access/roles or remove access for a transferred or terminated employee.

To update access to Coeus, Huron or InfoEd, follow these steps:

  1. Use your Brown credentials to log in to the Office of Information Technology (OIT) Service Center ticket page.
  2. Select ACCESS Request, then choose the appropriate subcategory depending on which system you need to update:
    • COEUS Access Request — Add or remove access/roles in the Coeus system (used for human subjects research and HRPP/IRB review)
    • Huron Access Request — Add or remove access/roles in the Huron system (used for animal research and IACUC review)
    • INFOED Access Request — Add or remove access/roles in the InfoEd system (used for submitting grant proposals)
  3. Fill in all request fields, including contact information and a brief message summarizing the request.
  4. Submit the request.

You will receive a confirmation page (with your ticket number) as well as an email from the OIT helpdesk once your ticket is submitted.

Please do not submit a single ticket as a bulk request for multiple users as your ticket may be returned to you and it will delay your request. You will then need to enter individual tickets for each user before the requests can be processed. One ticket per user allows proper, required audit tracking of users of the system.

Processing Time

Removal/deactivation tickets are handled as quickly as possible, normally in the same business day submitted. Please allow one to two business days for processing for tickets adding new access/roles to a new user.

Removing Access/Roles

If your employee has terminated, transferred to another department or is moving into early retirement at the end of this year you will need to ensure that their access and/or roles in Brown’s research administration systems are properly removed. If a user is terminated from Brown, please submit a removal ticket immediately. 

To remove access, follow the steps above to properly enter and submit your ticket to the appropriate system. Be sure to place a note in the text box at the bottom of the screen to “deactivate” or “remove” user access and/or roles. Please provide as much detail as possible to ensure that your former employee is properly removed from your department and from the grants work they used to handle. 

RAIS will receive the ticket request and process it in conjunction with the Computer Accounts and Passwords (CAP) team. You will receive a final email once your ticket has been completed. 

Interim Replacement

Consider submitting an access ticket to provide someone new, even an interim replacement, with role(s) left vacant by the former employee. If you do not fill the vacant role(s) you may have transactions, approval actions or notifications being held up within the systems. All managers are responsible to submit access tickets according to employment changes under their chain of direction.